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Experience Matters, by Merkle · 7 episoder

Sustainability - med Natascha Schøtt, Ahlsell og Pia Sebell, Merkle

11. apr. 2025 50m

I denne episode af Experience Matters stiller vi skarpt på bæredygtig transformation – og hvordan digitalisering spiller en afgørende rolle ...

AI and Business Adoption - with Thomas Walter, Merkle EMEA

3. mar. 2025 46m

🚀 AI: Beyond the Buzzword – Finding Real Business ValueIn the latest episode of Experience Matters, host Steffen Souza Ric-Hansen sits down...

Digital Transformation in Financial Services - med Sille Stener og Lars Harder

6. feb. 2025 47m

In this episode of Experience Matters, host Steffen Souza Ric-Hansen welcomes Sille Stener, former SVP at SDC, and Lars Harder from Merkle for an...

Fra Legacy Systemer til Fremtidsklar Teknologi: En Vækstrejse med Lemvigh-Müller - med Frederik Aakerlund, CIO, Lemvigh-Müller

2. dec. 2024 46m

I denne episode af ’Experience Matters’ dykker vores vært, Steffen Souza, ned i Lemvigh-Müllers digitale transformation sammen med...

Maersk Customer Service Transformation: From Cost Center to Experience-Led Growth with Peter Hartz, Maersk

4. nov. 2024 47m

In this episode of Experience Matters, we explore how Maersk transformed its customer service from a traditional cost center into a driver of experien...

The Peak-end rule - Med Pia Sebell, Experience Director og Morten Kold, CXO & Head of Experience Design, Merkle NE

1. okt. 2024 51m

I denne episode af ”Experience Matters” tager Pia Sebell og Morten Kold dig med igennem Peak-end rule, som måske bedst kan oversættes med ”Optursregle...

CX as a Growth Driver - Feat. Holden Bale, Global Head of Experience & Commerce, Merkle and dentsu

12. sep. 2024 42m

Join this episode of “Experience Matters” – featuring Holden Bale, Global Head of Experience & Commerce at Merkle and dentsu. Our host and Chief G...