The Thinner the Table, the Smarter the Bank with Riikka Laine-Tolonen from S-Pankki

In this episode of Fintech Daydreaming, Ville and Pål are joined by Riikka Laine-Tolonen, CEO of S-Pankki: a bank that started from grocery shopping and somehow ended up managing billions. Riikka walks us through the origin story of S-Pankki - born from a retail cooperative, supercharged by the famous S-bonus, and launched just in time for the 2008 financial crisis (great timing, obviously). Fast forward 18 years, and it’s now one of Finland’s fastest-growing banks with 3.4 million customers. We get into: .- Why building a bank on top of a loyalty program actually works .- The reality of being a “challenger” bank… with full regulatory baggage .- The Handelsbanken Finland acquisition and what it unlocked .- And how S-Pankki is quietly moving into wealth management and private banking Which raises the obvious question: can a “bonus bank” really win over high-net-worth clients? That leads us into: .- Whether S-Pankki is Finland’s closest thing to a super app .- Why combining banking, retail, and daily life might actually work here (and nowhere else) .- And what happens when your future bank might be talking to your AI instead of you Along the way, we also learn: .- That your importance as a banking customer can be measured by the thickness of the oak table in front of you .- That private banking might be less about fancy offices and more about smart digital advice .- And that worrying about “long answers” is… not a problem on this podcast If you’ve ever wondered what happens when a loyalty program meets banking ambition, this is the episode for you. Listen now - and don’t forget to check your bonus balance. Episode hosted by Pål Krogdahl & Ville Sointu Episode produced and edited by Fintech Daydreaming - Email us on [email protected] - Fintech Daydreaming home page - https://www.FintechDaydreaming.com - Fintech Daydreaming on LinkedIn - https://www.linkedin.com/company/fintech-daydreaming - Pål Krogdahl - https://www.linkedin.com/in/krogdahl/ - Ville Sointu - https://www.linkedin.com/in/ville-sointu-54682b/